Returns & Exchanges
We want you to love your KOOKAÏ pieces, which is why we offer a flexible return policy for items in their original condition within 21 days of delivery. Whether you prefer an exchange, a store credit, or a refund on full-priced items, our process is designed to be as seamless as your style.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place your items in their original packaging, ensuring all tags are attached and the garments are unworn and unwashed.
Label and Post
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized postage location.
Processing and Refund
Once our boutique team receives and inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing