Frequently Asked Questions
Everything you need to know about shopping with KOOKAĆ.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number to follow your delivery's progress.
What is your return policy?
We offer returns on full-priced items within 21 days of purchase for a refund or exchange, provided the items are in their original condition with all tags attached.
Do you offer international shipping?
Yes, KOOKAĆ ships to selected international destinations. Delivery times and shipping costs vary depending on the location and will be calculated at checkout.
How do I know which size to choose?
We provide a comprehensive Size Guide on each product page to help you find your perfect fit. If you are between sizes, we recommend contacting our styling team for advice.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna for eligible customers.